Questions & Answers
General
How do I install the Hold My Bike products?
Installing our wall mounts is straightforward and hassle-free. Each product comes with a detailed instruction manual, the HMB Easy Mounting System, and all the necessary mounting hardware for standard walls. Simply follow the step-by-step guide, and you’ll have your bike or wheel securely mounted in no time. If you have any doubts, you can also watch our installation video on the manuals page.
Do I need any special tools to install the mounts?
No special tools are required. A standard drill, a stitch-wrench, a screwdriver and a level are all you need to install any of our wall mounts. The included HMB Easy Mounting System helps you position the mount perfectly.
Can I customise my Hold My Bike mount?
Absolutely! We offer customisation options on our website, allowing you to replace the standard HMB logo with your own design or name via laser engraving.
What’s the best way to clean and maintain my Hold My Bike products?
Our mounts are coated with a durable powder finish that’s easy to clean. To clean Hold My Bike products, we recommend isopropyl alcohol (isopropanol 99.9%) and a microfibre cloth. Do not use paper or highly linty fabrics due to the fine structure of the powder coating.
How can I contact customer support?
If you have any other questions or need further assistance, feel free to reach out to us via the contact form. We’re here to help!
Are the Hold My Bike mounts suitable for outdoor use?
While our mounts are designed primarily for indoor use, they are made from black steel and have a durable powder coating, which provides some resistance to outdoor conditions. However, to ensure longevity, we recommend using them in covered or sheltered outdoor areas to protect them from direct exposure to the elements.
What materials are used in Hold My Bike products?
All our bike wall mounts are crafted from high-quality, 3 mm black steel, and our wheel wall mounts are crafted from high quality, 2mm black steel with anodysed aluminium components, ensuring durability and strength. They are then finished with a premium powder coating for a sleek, long-lasting finish. The contact points afeature anti-slip padding to protect your bike.
Is the installation reversible? Can I remove the mount without damaging the wall?
Yes, the installation can be reversed. The mounting process involves drilling holes, so you’ll need to fill and paint over the holes if you decide to remove the mount. Our mounts are designed to minimise wall damage when installed and removed correctly.
Can the mounts be used in rented apartments?
Yes, but we recommend checking your rental agreement first. The mounts require drilling into the wall, so you may need permission from your landlord. If you're concerned about wall damage, our HMB Bike Stand is a great alternative that doesn't require any drilling.
Do you offer bulk discounts for group or club orders?
Yes, we offer special pricing for bulk orders, particularly for cycling clubs, shops, and organisations. Please contact us directly with the details of your order, and we’ll provide a custom quote. HMB for Clubs & Companies or HMB for Resellers.
Do you offer a warranty on your products?
Yes, all Hold My Bike products come with a 12-month warranty that covers manufacturing defects. If you encounter any issues within this period, we’ll repair or replace the product free of charge. Please be aware that proof of defect (photos or video, depending on the defect) is mandatory and will always be requested by our team. Please get in touch with us via the contact page.
Do you offer warranty if the product was purchased from a HMB partner?
Yes, the guarantee can still be covered, however you must recover this from the third-party partner you've ordered from in the first place.
Can the wall mounts be installed on any type of wall?
Our mounts can be installed on most standard wall types, including brick, concrete, and wood studs with the delivered mounting material. However, for drywall or plasterboard, we recommend ensuring that you anchor the mount securely to studs or use appropriate wall anchors to support the weight of your bike. Generally please always check and ensure you have the proper mounting material for your wall type.
Note: Before installing your Hold My Bike product on a wall, consult a specialist to ensure that the supplied mounting hardware is suitable for your wall and that your wall is designed to support the weight of the holder, including the wheel(s) and accessories.
Are replacement parts available if something breaks?
Yes, we offer replacement parts for all our mounts. Whether it’s a anti-slip pad, a wheel strap, or any other kind of replacement part, you can order individual parts directly from our website or by contacting us directly via our contact page.
Do you offer installation services?
Currently, we do not offer installation services. However, our mounts are designed for easy DIY installation, and we provide detailed instructions and support to guide you through the process.
Are there any special care instructions for the mounts?
Our mounts are coated with a durable powder finish that’s easy to clean. To clean Hold My Bike products, we recommend isopropyl alcohol (isopropanol 99.9%) and a microfibre cloth. Do not use paper or highly linty fabrics due to the fine structure of the powder coating.
Do you offer gift cards?
Yes, we offer digital gift cards that make the perfect present for any cycling enthusiast. Gift cards can be purchased on our website and used for any Hold My Bike product.
What if I don’t have the tools to install the mount?
If you don’t have the necessary tools for installation, we recommend borrowing them from a friend or renting them from a local hardware store. Our installation process requires basic tools like a drill, stitch-wrench, a screwdriver and level. The needed sizes of each are named in the manual for each product.
Are your products eco-friendly?
Yes, we’re committed to sustainability. Our products are made from recyclable materials, and our manufacturing process is CO2-neutral. Additionally, we offer eco-friendly packaging and shipping options.
Can I return a custom mount if I’m not satisfied?
No, all HMB Custom products are made to order and personalised specifically for you. Because of this, custom orders are non-returnable and non-exchangeable. Please ensure all details are correct when placing your order. This doesn't affect potential quality problems, which are under general warranty. However, if there is a defect or issue with the product, please contact us, and we’ll work to resolve it.
Do you offer any promotions or discounts for first-time buyers?
We occasionally run promotions and discounts for first-time buyers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
How do I become a Hold My Bike reseller or partner?
We’re always interested in partnering with like-minded businesses. If you’re interested in becoming a reseller or partner, please visit our partnership page or contact us directly for more information.
HMB Bike Mounts
Can the wall mounts support heavy bikes like e-bikes?
Yes, our HMB Ultimate XL wall mounts is specifically designed to support heavier bikes, including e-bikes and mountain bikes and downhill bikes. The HMB Ultimate XL can handle bikes up to 27,5 kg, making it perfect for your heaviest rides.
Will the wall mounts scratch or damage my bike?
No worries! All our wall mounts feature anti-slip padding at all contact points to ensure your bike is securely held without any risk of scratches or damage to the frame.
Do the wall mounts work for kids' bikes?
Yes! Our HMB Kids wall mount is specially designed for children's bikes, accommodating smaller frame sizes and handlebars. It even supports bikes without a top tube, thanks to the unique seat tube cutout.
Can I use the wall mounts for bikes with non-standard frame shapes?
Yes, our mounts are designed to accommodate a variety of frame shapes, including those with sloping or non-traditional geometries. The HMB Ultimate and HMB Ultimate XL even feature an adjustable HMB Tilt Mechanism to ensure your bike hangs perfectly horizontal, regardless of the frame angle.
Do the mounts work for both road bikes and mountain bikes?
Yes, our range includes models specifically designed for different types of bikes. The HMB Minimal, HMB Pro and HMB Ultimate are ideal for road bikes, gravel bikes, cyclocross bikes and TT/Triathlon bikes, while the HMB Ultimate XL is perfect for mountain bikes, downhill bikes, and e-bikes.
How do I know if my bike will fit on the mount?
Each product page on our website includes detailed specifications, such as maximum handlebar width, weight capacity, and compatibility with different bike types. You can also contact us directly with your bike's measurements if you're unsure.
What’s the difference between the HMB Pro and HMB Ultimate mounts?
The main difference lies in the additional features. The HMB Ultimate includes an innovative HMB Tilt Mechanism, allowing the bike to be hung perfectly horizontal regardless of the top tube angle, making it ideal for bikes with non-standard geometries.
How much space do I need around the mount for easy bike storage?
This depends mainly on the size of your bike. We recommend allowing at least 90 cm of clearance on either side of the mount for easy access. This space ensures that you can comfortably lift and hang your bike without obstruction.
Can I hang my bike vertically with your mounts?
Currently, our mounts are designed for horizontal storage.
How do I choose the right mount for my bike?
Choosing the right mount depends on your bike type, weight, and how you want to display it. Our product pages include detailed guides to help you select the best option. If you’re still unsure, feel free to reach out to us with your bike’s details, and we’ll recommend the perfect mount for you.
Can I install the mount in a garage or shed?
Yes, our mounts are versatile and can be installed in a variety of locations, including garages, sheds, and even outdoor covered areas. Just make sure the mounting surface is sturdy and suitable for installation.
Can I mount multiple bikes on the same wall using your products?
Yes, you can mount multiple bikes on the same wall by using multiple mounts. Just make sure to leave enough space between each mount to easily access and remove each bike without interference.
How do I know if my wall can support the weight of my bike and the mount?
It’s important to check the type of wall you’re mounting on. Standard walls like brick, concrete, or wood studs are ideal for supporting the weight of your bike. If you’re unsure, consult a professional to assess your wall’s load-bearing capacity before installation.
Are there any weight limits I should be aware of?
Each mount has a specific weight limit, which is clearly stated in the product specifications. The HMB Ultimate XL, for example, can hold bikes up to 27,5 kg, while other models may have different limits. Be sure to choose a mount that’s appropriate for your bike’s weight.
What’s the difference between HMB wall mounts and a regular bike rack?
Our wall mounts are specifically designed to combine functionality with aesthetics. Unlike traditional bike racks, our mounts not only save space but also turn your bike into a stylish piece of decor, with features like anti-slip padding and customisable options.
Are the mounts suitable for bikes with wider handlebars?
Yes, our HMB Ultimate XL mount can accommodate bikes with wider handlebars, up to 80 cm. Be sure to check the specifications for each mount to ensure it fits your bike’s dimensions.
Are Hold My Bike wall mounts compatible with all bike frames?
Hold My Bike wall mounts are not compatible with mountain bikes or e-bikes where the rear suspension is mounted to the underside of the top tube. Please verify your frame design before purchase to ensure proper fit and clearance.
Payment, Shipping, Cancellation and Return
What is the delivery time and shipping cost?
All information can be found on our shipping & payment page.
Can I return a product if it doesn’t fit my bike?
Yes, we offer a 14-day return policy on all our products. If your mount doesn’t fit your bike or you’re not completely satisfied, you can return it for a full refund. Just make sure the product is in its original condition and packaging. For more details, visit our cancellation & return page.
How do I track my order after purchasing?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey to your door. If you have any issues, our support team is here to help.
What payment methods do you accept?
We offer a seamless checkout experience via Shop Pay powered by Shopify, which supports a wide range of payment methods , as is listed below in the footer of this website, as well as the option to pay using PayPal.
Can I schedule my delivery for a specific date?
We currently we can’t guarantee a specific delivery date. If you need your order by a certain date, please contact our support team, and we’ll do our best to accommodate your request.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage and the packaging. We’ll arrange for a replacement or refund as quickly as possible to resolve the issue.
HMB Wheel Mounts
Can the HMB Wheel Mount hold both front and rear wheels?
Yes, the HMB Wheel Mount 12 with the HMB Wheel Mount XL Axle 12 is designed to hold both the front and rear wheels of your bike, providing a secure and organised storage solution for complete wheelsets.
Is the HMB Wheel Mount compatible with all axle types?
The HMB Wheel Mount 12 is compatible wit 12 mm thru-axles. To use your HMB Wheel Mount 12 with 5 mm quick-release axles, you need the HMB Wheel Mount Adapter 12to5. The mount comes with all components to ensure a secure fit for different wheel configurations.
Can I use the HMB Wheel Mount for carbon wheels?
Yes, the HMB Wheel Mount 12 is designed to securely hold carbon wheels without causing any damage.
Can I use the HMB Wheel Mount to store wheels with disc brakes?
Yes, the HMB Wheel Mount 12 is designed to accommodate wheels with disc and rim brakes. The mount’s design ensures that your wheels are held securely without interfering with the disc rotors.
Can I mount multiple HMB Wheel Mounts side by side?
Yes, you can mount multiple HMB Wheel Mount 12 side by side on the same wall. Just ensure there’s enough space between each mount to easily access your wheels.
HMB Bike Stand
Is the HMB Bike Stand compatible with all bike types?
Yes, the HMB Bike Stand is designed to accommodate all bike types, including road bikes, mountain bikes, and e-bikes. It’s adjustable to fit various wheel sizes for 26 to 29 inch wheels and frame types, such as frames with disc breaks and rim breaks.
Can I take the HMB Bike Stand with me to races or events?
Absolutely! The HMB Bike Stand is portable and easy to transport, making it perfect for taking to races, events, or even on trips. It’s lightweight yet sturdy, ensuring your bike stays secure wherever you are.
Does the HMB Bike Stand work with bikes that have disc brakes?
Yes, the HMB Bike Stand is compatible with bikes that have disc brakes and bikes with rim breaks. The design ensures that the stand securely holds your bike without interfering with the brake system.
How stable is the HMB Bike Stand for heavier bikes like e-bikes?
The HMB Bike Stand is built to be stable and strong, capable of supporting the weight of heavier bikes, including e-bikes. It’s designed to keep your bike upright and secure, even on uneven surfaces.
Can the HMB Bike Stand be used for bike maintenance?
Yes, the HMB Bike Stand is ideal for basic bike maintenance tasks like cleaning, adjusting brakes, and checking tire pressure. It keeps your bike steady while you work, making it easier to perform routine maintenance.
What wheel sizes does the HMB Bike Stand accommodate?
The HMB Bike Stand is adjustable to fit bikes with wheel sizes ranging from 26 to 29 inches, making it versatile for different types of bikes, including those with larger wheels.
Can I use the HMB Bike Stand indoors and outdoors?
Yes, the HMB Bike Stand is versatile for both indoor and outdoor use. It’s made from durable, weather-resistant materials, but we recommend storing it indoors when not in use to prolong its lifespan.
Will the HMB Bike Stand scratch or damage my bike?
The HMB Bike Stand features anti-slip padding at contact points to protect your frame and wheels from scratches and ensure they stay in place.
Get in touch
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